Returns

Returns Policy

1. Eligibility for Returns:

• Products found to be faulty or defective within 28 days of purchase are eligible for a replacement or full refund of the purchase price (excluding shipping costs).
• After 28 days and up to 12 months, products will be repaired or replaced under warranty if a manufacturing defect is identified.

2. Returns Procedure:

Please note: If a device is returned using our free returns service and is found to have sustained physical damage, a collect-and-return fee of €25 will be charged before the device is shipped back.

For full details of warranty coverage, please refer to our Warranty Terms.

• To initiate a return, please complete our Returns Form on the website or contact our team with your order number and a description of the issue.
• We offer free collect-and-return service via DPD. Kindly specify a preferred collection date. Note that collections are unavailable on public holidays, and the exact collection time depends on DPD’s schedule.
• Please pack your device securely to avoid damage in transit. Creative IT cannot accept liability for items damaged due to insufficient packaging.

3. Non-Faulty Returns:

• If you wish to return a non-faulty product, you may do so within 7 days of receipt for a refund or exchange, subject to a 10% restocking fee and deduction of original shipping costs.
• Returned items must be in their original packaging, with all manuals, accessories, and warranty labels intact. Non-compliant returns may be refused or incur additional charges.

4. Refunds & Processing:

• Refunds will be processed within 5-10 working days once the returned item is received and inspected.
• Creative IT reserves the right to reject items that show signs of damage or tampering not covered under warranty.

5. Important Notes:

• Items lost or damaged during transit to Creative IT are not the company’s responsibility; insurance for returns is highly recommended.
• Water Damage: Despite IP67-rated devices, water damage is not covered under warranty.
• Returns for business or wholesale purchases are subject to separate terms (e.g., 14-day warranty).

In order to return your item: