Repair FAQ’s

1. What types of devices do you repair?

We repair a wide range of devices including smartphones, tablets, laptops, desktops, and gaming consoles. We service all major brands such as Apple, Samsung, Dell, HP, Lenovo, and more.

2. How long will the repair take?

Repair times vary depending on the issue. Most common repairs, like screen replacements or battery changes, can be completed within a few hours. More complex repairs may take a few days. We’ll give you an estimated time when you bring in your device.

3. Do I need an appointment?

No appointment is necessary. You can walk in during our business hours, and we’ll assist you as soon as possible. However, if you prefer, you can schedule an appointment online or over the phone to ensure faster service.

4. What should I do before bringing my device in for repair?

We recommend backing up your data to prevent any loss. If your device is a smartphone or tablet, you should also disable any security locks or passwords. For laptops and desktops, please bring your power adapter.

5. Do you offer a warranty on repairs?

Yes, we provide a warranty on all our repairs. The warranty period varies by the type of repair but generally covers 90 days for parts and labor. This warranty covers any defects related to the repair performed.

6. How much will the repair cost?

Repair costs depend on the specific issue and the parts required. We offer a free diagnostic service to assess the problem and provide a quote before any work is done. Our pricing is competitive and transparent.

7. Will I lose any data during the repair?

While we take every precaution to protect your data, some repairs may require a system reset which could result in data loss. This is why we strongly recommend backing up your data before bringing in your device.

8. What forms of payment do you accept?

We accept various forms of payment including cash, credit/debit cards, and digital payment methods like PayPal and Apple Pay.

9. Can you repair water-damaged devices?

Yes, we have specialized equipment to handle water-damaged devices. However, success rates vary depending on the extent of the damage. We will assess the damage and inform you of the potential outcomes before proceeding with the repair.

10. Do you offer any other services?

In addition to repairs, we offer a range of services including data recovery, software installation, system upgrades, and custom-built computers. We also provide maintenance services to keep your devices running smoothly.

11. Is there an assessment fee?

We offer a free initial assessment to identify the issue with your device. If the problem requires more extensive diagnosis, there is a diagnostic fee of €49. We will notify you in advance if this service is needed.

Should you decide to proceed with the repair after the diagnosis, the diagnostic fee will be credited towards the total repair cost.

12. Do you sell replacement parts?

Yes, we sell a variety of replacement parts for DIY repairs. Our inventory includes screens, batteries, chargers, and other components for various device models.

13. Can I mail in my device for repair?

Yes, we offer mail-in repair services. Please contact us for instructions on how to safely send your device. Once we receive it, we’ll perform the necessary repairs and mail it back to you. 

We offer a free collection service via DPD

14. What if my device is under warranty with the manufacturer?

If your device is still under manufacturer warranty, we recommend contacting the manufacturer first as they may cover the repair cost. If they are unable to assist, we are here to help.

15. Do you offer discounts for multiple repairs or for businesses?

Yes, we offer discounts for bulk repairs and special pricing for businesses. Please contact us to discuss your specific needs and receive a customized quote.

Feel free to reach out if you have any other questions or need further assistance!