Warranty

All of our products come with a 12 month warranty. In the unlikley event there is an issue with your product within the first 28 days of you receiving it – we will collect and return your item after repair or replace free of charge with zero fuss. After the 28 days the warranty is RTB (Return To Base) which means you must send it back to us and we will pay for return shipping.

What does the warranty cover?

• If it breaks, we’ll fix it
• If it can’t be fixed, we’ll replace it
• Dedicated irish help line

What is not covered under warranty?

• Product must be returned in the same condition it was supplied
• Accidental damage (including liquid damage) will void your warranty
• Batteries are not covered under warranty

For full warranty information please follow this link 

Shipping

***Update 17/12/2018 – iPhone orders between 17th December & 2nd of January may not be fulfilled until between 2nd Jan & 9th Jan

Creative IT offer a first class delivery service. We work hard with An Post as our delivery partners to bring you your order on a 24 hour to 48 hours delivery service anywhere in Ireland. (If the item is in stock). Shipping is free.
Dispatch Processing Time: 24-48 Hours

Once your order has been shipped we will send you your tracking number via email. Your goods will be shipped from Mullingar, Ireland.

An Post will attempt delivery 3 times during the day – If you are not available to accept your parcel An Post will leave a note to collect it at the nearest post office.

Goods normally take

Ireland 1 to 3 working days
UK 2 – 7 working days
Rest of the World 10 to 21 working days

Specification

Delivery

When will it be delivered?

Your item will be delivered within 3-5 working days. Although we always strive to deliver before this.

On that day that your item is dispatched you will receive an email with a tracking number. You will receive your item the next working day.

If you require Next Day Delivery contact us prior to ordering to see if it is possible.

Where do you deliver?

• We deliver Nationwide (Republic of Ireland & Northern Ireland only)

How will it be delivered?

Your item will be delivered by the An Post courier service.

How much is home delivery?

• Delivery Nationwide is free for orders over €100
• Delivery Nationwide for orders under €100 is €4.99

Delivery Times

Our standard deliveries are made between the hours of 8am and 6pm, Monday to Friday. A signature will be required upon delivery.

Can I track my Order?

Yes, you will be sent email updates as your order is processed.

When your package is shipped you will receive a tracking number via email that will allow you to track your order on the An Post website.

What happens if I miss my delivery?

Deliveries are carried out by the An Post courier service. If you are not available to accept your delivery the An Post courier will leave a note for you to collect your item at the local Post Office.