Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Delivery is free for all orders over €200. For orders under €200 there is a €8 delivery charge

Which payment methods are accepted in the Online Shop?

Currently we accept PayPal &
any major card provider (Visa, Mastercard etc…)

How long will delivery take?

Delivery times are 2-3 working days. We will endavour to deliver your item the next working day if possible. If hardware or software upgrades are requested please allow an additional 24 Hours. Orders placed over the weekend are processed on Mondays. Please allow additional time over bank holidays

How secure is shopping in the Online Shop? Is my data protected?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail and a confirmation page on Both the e-mail and the confirmation page will contain your order numbers. Your account will also be updated with the products you ordered.
Once your items(s) has shipped you will receive an tracking number via email.

Do I receive an invoice for my order?

Yes you will receive and invoice via email and also a printed copy with your delivery.

Accordion Panel

Refurbished IT equipment is previously used equipment that has been restored to a like-new working condition. The equipment is completely wiped of any data, health checked, cleaned and then cosmetically graded depending on the wear and tear.

Accordion Panel

No. The equipment has usually been lifted from a desk so has been in working condition up until it has been refurbished.

Where do the products come from?

Our equipment originates from either ex-corporate or ex-government, sourced from global corporations and government departments throughout Europe. Some of our items are sourced from the manufacturer or retail partners.

What is the refurbishment process?

The ‘Redundant’ IT equipment is collected and brought into our warehouse. All items are barcoded, scanned and processed into our bespoke tracking system. An audit is completed to determine if the equipment is suitable for remarketing.

All data bearing equipment is data-wiped to the highest Government standard using Blancco Data Cleaner guaranteeing 100% permanent erasure of data. By utilising Blancco software, we ensure all of the data from the IT Assets is securely and completely destroyed prior to remarketing or recycling. Data erased by Blancco is permanent; it cannot be recovered. Blancco wipes each drive 3 times before passing it as 100% successfully erased. This in turn allows the IT Asset to be safely remarketed without any risk of remaining customer residual data, protecting against fraud and loss of sensitive company data.

Repairs (if required) are carried out on the equipment. A new and legal Microsoft Refurbisher operating license is installed. The equipment is cleaned, packed, graded and shelved in our warehouse until sold.

What way does the Grading work?

We offer New, Grade A or Grade B products. You can view our grading guide here.

Why buy refurbished IT equipment?

There are many reasons for buying refurbished IT equipment ranging from a single end user looking cost savings to a company wanting to maintain compatibility across a company. Click here to read our ‘Top 5 things to know when buying Refurbished IT’.

Why buy from

There are many reasons to purchase from including our one year free hardware warranty (which can be extended to 3 years), the fact that we are one of just a handful of companies that use Genuine Microsoft Refurbisher Licenses and that we use environmental and sustainability best practices and compliance methods. Also our consistant 5 star customer reviews mean that you can buy in confidance knowing that your customer satisfaction is our priority.

What warranty is included?

As standard all our products come with a one year complimentary hardware warranty. This can be extended to 3 years for a small additional cost..

How does the returns procedure work?

If you are not completely satisfied with your item, you may return it to us within 14 days of receipt of the goods for an exchange or a refund. For further information on how to return your order click here.